bengalwin's Privacy Policy

The information bengalwin collects comes primarily from two sources: first, what you provide directly, and second, information collected automatically through your browsing and transactions.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password provided when creating an account
• Identity verification documents (National ID, passport, etc.)
• Mobile wallet details used for deposits and withdrawals (bKash, Nagad, Rocket)
• Messages or documents provided when contacting the support team

1.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate location
• Login time, page view history, and session duration
• Usage patterns collected through cookies and similar technologies
• Transaction amounts and time-related data

bengalwin uses collected information only for specific and lawful purposes. No information is sold or transferred to third parties unnecessarily.

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Preventing fraud, money laundering, and unauthorised access
• Age verification to prevent access by those under 21
• Managing bonuses, VIP rewards, and other promotional offers
• Identifying and resolving technical issues
• Providing customer service and live chat support
• Improving platform security and performance
• Complying with legal obligations and maintaining records

If bengalwin needs your consent for any specific service, you will be informed separately.

bengalwin adopts industry-standard technical and administrative measures to ensure the security of your information.

3.1 Technical Security

• SSL/TLS encryption used for all data transfers
• Sensitive information stored in encrypted databases
• Two-factor verification (OTP) available for account access
• Regular security reviews and system audits
• Active firewall and intrusion detection systems

3.2 Administrative Security

• Only authorised staff can access customer information
• All staff involved in data handling receive privacy training
• A response plan is in place to act quickly in the event of a data breach

However, complete security on the internet cannot be guaranteed — so you are advised never to share your password or account details with anyone else.

bengalwin never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Service Partners

Trusted third parties may be used for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners will only receive the information necessary to provide their services and are required to follow the same standard of privacy policy.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful demand from a government authority, or as part of a money laundering investigation. In such cases, bengalwin will comply with applicable law.

4.3 Business Changes

If there is any change of ownership, merger, or acquisition of the company, customer information may be transferred to the new authority. However, the protections of this privacy policy will continue to apply.

Cookies are used on the bengalwin website. Cookies are small files stored in your browser that help improve the site's functionality and your experience.

• Essential Cookies: Required to maintain login sessions and security
• Functional Cookies: Remember your preferences and language settings
• Analytics Cookies: Help analyse site usage patterns to make improvements

You can disable cookies from your browser settings, but doing so may cause some site features to not work properly.

bengalwin retains necessary information while your account is active. Even after an account is closed, some information may be retained for a set period due to legal obligations.

• Financial transaction records: at least 5 years
• Identity verification documents: for a defined period after account closure
• Communication history: for a reasonable period after issue resolution
• Technical logs: automatically deleted after 90 days as a general rule

When there is no longer a valid reason to retain information, bengalwin follows a secure deletion process.

bengalwin believes you should have control over your own information. You have the following rights:

• Right of Access: You can find out what information is held about you
• Right to Rectification: You can request correction of incorrect or outdated information
• Right to Erasure: In certain circumstances, you can request that your information be deleted
• Right to Restrict Processing: In some cases, you can object to the use of your information
• Right to Data Portability: You can receive your information in a structured format

To exercise these rights, contact bengalwin's support team directly. For information on responsible gaming, read our Responsible Gaming page.

bengalwin strictly refrains from providing services to anyone under the age of 21. The platform is exclusively for adults (21+). Age verification is mandatory during the registration process.

If any attempt by a minor to create an account is identified, it will be cancelled immediately and the related information will be securely deleted. Parents or guardians can report suspicious activity to the support team.

bengalwin's servers may be located in various countries. Even if your information is transferred outside Bangladesh, the protections described in this privacy policy will apply equally.

Appropriate contractual safeguards are ensured for any data transfer. Third-party service providers are required to comply with international data protection standards.

bengalwin may update this privacy policy from time to time. If there are significant changes, a notification will be sent to your registered email or mobile number. The "Last Updated" date at the top of the page is always kept current.

Continued use of the site after a policy change will be taken as your agreement to the new terms. You are therefore advised to review this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact bengalwin's support team. We are available 24 hours a day, 7 days a week, in Bengali and English via live chat and email.

• Live Chat: via the chat button on any page of the site
• Email: [email protected]

For general enquiries, you will find answers to many questions in our FAQ section. To learn more about us, visit the About Us page.